Refund policy

Return & Refund Policy

At The Rosé Flower Store, each floral arrangement is carefully prepared to order using fresh flowers. As flowers are perishable and individually arranged, returns are generally not accepted for change of mind.

Change of Mind

We do not offer returns, refunds, or exchanges if you simply change your mind, choose the wrong product, or no longer require the order after it has been prepared or delivered.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist where the order has not yet been prepared.

Cancellations

Orders cancelled more than 48 hours before the scheduled delivery or collection time may be eligible for a full refund.

For cancellations made within 48 hours of the scheduled delivery or collection time, a refund may not be available if flowers or materials have already been purchased or the arrangement has already been prepared.

Custom, personalised, or specially sourced orders may be non-refundable once preparation or purchasing has commenced.

Fresh Flowers & Natural Variations

Flowers are natural products, and variations in colour, size, shape, bloom stage, and appearance may occur.

Due to seasonal availability, some flowers, foliage, wrapping, or decorative materials shown in product photos may need to be substituted. Where substitution is necessary, we will aim to maintain a similar overall style, colour palette, quality, and value.

These reasonable natural variations or substitutions are not considered faults.

Damaged or Unsatisfactory Orders

If your flowers arrive damaged, significantly different from your order, or otherwise fail to meet an acceptable standard, please contact us within 24 hours of delivery.

Please provide:

Your order number;
A brief description of the issue; and
Clear photos of the flowers and packaging.

Once we have reviewed the issue, we may offer an appropriate solution, including a replacement, partial refund, full refund, or store credit, depending on the circumstances.

Flower Longevity

The lifespan of fresh flowers varies depending on flower type, temperature, environment, and aftercare.

We cannot guarantee a specific vase life where flowers have not been appropriately cared for after delivery.

Refund Processing

Where a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Where goods or services are covered by consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy where required by law.